Shipping Policy

Mattress Toppers & Accessories

Toppers, pillows and sheets ship next business day from our distribution center in Toronto, ON.  Under normal circumstances our products will arrive to your home in 3-5 business days although we try our best to get them there faster as we want you sleeping better pronto!  For a more accurate delivery date estimate based on your Postal Code please see our delivery date forecast tool above the Add to Cart button.   Once your product is shipped you will receive a shipping confirmation notification along with your CanPar Tracking # by email from customercare-Canada@dormeo-na.com so please make sure to add that address to your safe list.  If you order more than one item they will ship separately and you will receive a tracking# for each item. Thank you and sleep well!

Mattresses

Dormeo mattresses are shipped via trusted freight carrier to ensure safe delivery. Please allow 3–5 business days for order processing. Once your mattress is ready to ship, freight delivery typically takes an additional 3–5 business days, depending on your location and the carrier’s schedule. When your mattress is ready for delivery, our carrier will contact you by phone to schedule a convenient delivery appointment. This gives you the flexibility to choose a day that works best for you and helps ensure a safe and smooth delivery experience due to the size and weight of the mattress box.

If you need to report a lost package, a claim must be made within 30 days of the carrier stated delivery date.

If for some reason you need to change your shipping information after completing your purchase, please reach out to our customer care team.  There will be a $20 fee associated with any shipping changes after purchase is completed.

Shipping Protection is offered at checkout for an additional fee of $9.95 which covers all products in that particular transaction. If Shipping Protection is added to the order Dormeo will fully replace any products that are damaged or lost while in transit. 

*Shipping fees and optional Shipping Protection fees are non-refundable.